Terms & Conditions

Welcome to Ajanta Tea, your trusted source for premium tea products. These Terms and Conditions (“Terms”) outline the rules and guidelines for using our website, services, and products. By accessing or using this website, you agree to abide by these terms in their entirety. Please read these terms carefully, as they contain important information about your legal rights, obligations, and remedies. If you disagree with any part of these Terms, you are advised to discontinue using our services.

  1. General Information

Ajanta Tea operates under the business name Ajanta Business Pvt. Ltd., a legally registered company dedicated to providing high-quality tea products.

  • Shop Name: Ajanta Tea
  • Business Name: Ajanta Business Pvt. Ltd.
  • Registered Office: [Insert Full Address], Durgapur, West Bengal, India.

Our company specializes in sourcing, packaging, and delivering premium tea products. Whether you are purchasing for personal use, gifting, or wholesale purposes, Ajanta Tea is committed to providing top-notch service and ensuring your satisfaction.

Ajanta Tea reserves the right to modify, suspend, or terminate its services at any time without prior notice.

  1. Acceptance of Terms

By using our website, you acknowledge and confirm the following:

  1. You are at least 18 years old or are accessing the website under the supervision of a parent or guardian who agrees to these Terms.
  2. You have the legal authority to enter into a binding agreement with Ajanta Business Pvt. Ltd.
  3. You will use this website only for lawful purposes and in compliance with these Terms and applicable laws.

Failure to adhere to these guidelines may result in restrictions on your access to our website or legal action, depending on the nature and severity of the violation.

  1. Legal Compliance

Ajanta Tea operates in strict adherence to the applicable laws and regulations of India. By using this website, you agree to comply with all relevant laws, including consumer protection, intellectual property, and e-commerce regulations. Any misuse or illegal activity will be reported to the appropriate authorities and may result in legal consequences.

  1. Products and Services

Ajanta Tea offers an extensive range of tea products, each crafted to meet the diverse tastes and preferences of our customers. These include:

  1. Loose-Leaf Teas: High-quality tea leaves sourced from renowned plantations across India.
  2. Tea Bags: Convenient, pre-portioned tea bags designed for quick and easy brewing.
  3. Special Blends: Unique and carefully curated blends designed for specific tastes, such as spiced tea or herbal infusions.
  4. Bulk Orders: Ideal for retailers, businesses, and event organizers seeking large quantities of tea at competitive prices.
  5. Gift Packs: Beautifully packaged tea sets perfect for gifting on special occasions.

All products displayed on our website are subject to availability. While we strive to maintain accurate inventory levels, there may be instances where a product is out of stock. In such cases, we will notify you promptly and offer alternative options.

We take great care in ensuring that our product descriptions and images are accurate. However, variations in color, texture, or packaging may occur due to factors beyond our control, such as lighting or manufacturing updates.

  1. Payment and Pricing

We aim to maintain a transparent and straightforward pricing structure. Below are the key aspects of our payment and pricing policies:

  1. Prices:
    • All prices listed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
    • Prices are subject to change without prior notice due to market conditions, promotions, or other factors.
  2. Accepted Payment Methods:
    • We accept a variety of payment options, including:
      • Debit/Credit Cards (Visa, Mastercard, etc.)
      • Net Banking
      • UPI (Google Pay, PhonePe, etc.)
      • Digital Wallets (Paytm, Mobikwik, etc.)
  3. Transaction Security:
    • All transactions are processed through secure payment gateways to ensure the protection of your financial information.
  4. Failed Transactions:
    • In the event of a failed transaction, any amount debited from your account will be automatically refunded within 7-10 business days. If the issue persists, please contact our customer support team for assistance.
  5. Billing Information:
    • It is your responsibility to provide accurate and complete billing information. Any errors in billing details may result in delays or cancellations of your order.
  1. Shipping and Delivery

Our shipping and delivery process is designed to ensure that your orders reach you promptly and in perfect condition.

  1. Service Areas:
    • We deliver across India. Currently, international shipping is not available.
  2. Processing Time:
    • Orders are typically processed within 1-2 business days from the time of confirmation. However, processing times may vary during peak seasons or due to unforeseen circumstances.
  3. Estimated Delivery Time:
    • Delivery timelines depend on your location. On average, delivery may take:
      • 3-5 business days for metropolitan cities.
      • 5-10 business days for remote or rural areas.
  1. Shipping Charges:
    • Standard shipping rates apply and will be displayed during checkout. Shipping charges may vary based on the weight of your order and the delivery location.
  2. Order Tracking:
    • Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this number to monitor the status of your delivery.
  3. Damaged or Lost Shipments:
    • If your order arrives damaged or is lost during transit, please notify us within 48 hours of delivery. We will investigate the issue and provide a suitable resolution, which may include a replacement or refund.
  1. Return and Refund Policy

At Ajanta Tea, customer satisfaction is our top priority. If you are not satisfied with your purchase, we encourage you to take advantage of our return and refund policy.

  1. Eligibility for Returns:
    • Returns are accepted for defective, damaged, or incorrect products.
    • The product must be unused, unopened, and in its original packaging.
  2. Return Process:
    • To initiate a return, please contact our customer support team within 7 days of delivery. Provide your order details and a brief explanation of the issue.
  3. Inspection and Approval:
    • Once the returned product is received, our team will inspect it to ensure it meets the return criteria. If approved, a refund or replacement will be issued.
  4. Refund Timeline:
    • Refunds will be processed within 7-14 business days and credited to your original payment method.
  5. Non-Returnable Items:
    • Certain items, such as customized tea blends or clearance products, may not be eligible for return.
  1. Dispute Resolution

In the event of a dispute arising from these Terms, the purchase of our products, or the use of our website, the following conditions will apply:

  1. Governing Laws: These Terms are governed by and construed in accordance with the laws of India.
  2. Jurisdiction: Any disputes, claims, or legal proceedings shall be subject to the exclusive jurisdiction of the courts located in Durgapur, West Bengal, India.
  3. Resolution: We encourage amicable resolution of disputes through dialogue and mutual understanding. Should this not be possible, you may seek recourse through the legal avenues outlined above.

By agreeing to these Terms, you waive the right to file a claim in any jurisdiction outside Durgapur, West Bengal, for matters related to Ajanta Tea.

  1. Limitation of Liability

Ajanta Tea is committed to ensuring the accuracy of information and the quality of products offered on our platform. However, we disclaim liability for:

  1. Errors or inaccuracies in product descriptions, pricing, or availability due to unforeseen circumstances.
  2. Delays in shipping caused by factors beyond our control, such as natural disasters, strikes, or logistical challenges.
  3. Any direct, indirect, or incidental damages arising from the use of our website, including but not limited to loss of data, revenue, or reputation.
  1. Indemnification

You agree to indemnify and hold Ajanta Tea, its affiliates, and employees harmless from any claims, losses, damages, or legal fees arising from your misuse of this website, violation of these Terms, or infringement of any third-party rights.

  1. Amendments to Terms

Ajanta Tea reserves the right to update, modify, or amend these Terms at any time without prior notice. Changes will be effective immediately upon posting on the website. Continued use of our services constitutes acceptance of the revised Terms.

  1. Contact Information

If you have any questions, concerns, or require assistance, please reach out to us: