Privacy Policy

Ajanta Tea, operated under Ajanta Business Pvt. Ltd., values your privacy and is
committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide while using our website or services. By accessing or using our website, you agree to the practices described in this policy.

1. Information We Collect
We collect information to provide better services, enhance user experience, and fulfill orders efficiently. Below are the categories of information we collect:

A. Personal Information
When you create an account, place an order, or contact us, we may collect personal
details, including but not limited to:
• Name
• Email address
• Phone number
• Billing and shipping address

B. Payment Information
For payment processing, we collect information related to your transactions, such as credit/debit card details, UPI IDs, or digital wallet details. This information is handled
securely and only through trusted payment gateways.

C. Non-Personal Information
We automatically collect certain information when you visit our website, including:
• Browser type and version
• IP address
• Device type
• Operating system
• Pages viewed and time spent on our website

D. Cookies and Tracking Technologies
We use cookies and similar technologies to track your activity on our website, remember your preferences, and provide personalized experiences.
2. How We Use Your Information
The information we collect is used for various purposes, including but not limited to:
1. Order Processing:
o To process, verify, and deliver your orders efficiently.
o To communicate order-related updates, such as shipping details and
delivery status.
2. Customer Support:
o To address your inquiries, complaints, or requests.
o To improve our customer service by analyzing support interactions.
3. Personalization:
o To recommend products based on your browsing history and preferences.
o To enhance your shopping experience by remembering your preferences.
4. Marketing and Promotions:
o To send you promotional offers, discounts, and updates about new
products.
o You can opt out of marketing communications at any time by clicking the
“Unsubscribe” link in our emails or contacting us directly.
5. Website Improvement:
o To analyze user behavior and improve website functionality, layout, and
content.
6. Legal Compliance:
o To comply with applicable laws, regulations, or legal obligations.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data in the following situations:
1. Service Providers:
o We may share your information with third-party service providers who
assist us in operating our business, such as payment processors,
shipping companies, and marketing agencies. These providers are bound
by confidentiality agreements and only use your information for the
purposes specified by us.
2. Legal Requirements:
o We may disclose your information if required by law or in response to
valid legal processes, such as a court order or subpoena.
3. Business Transfers:
o In the event of a merger, acquisition, or sale of assets, your information
may be transferred to the new entity, subject to the same level of
protection outlined in this policy.
4. Data Security
We take your data security seriously and employ robust measures to protect your
information from unauthorized access, disclosure, or misuse. These measures include:
• Encryption of sensitive data during transmission.
• Secure servers and firewalls to safeguard stored information.
• Regular security audits and updates to protect against vulnerabilities.
Despite our efforts, no method of electronic storage or transmission is 100% secure.
While we strive to use commercially acceptable means to protect your information, we
cannot guarantee its absolute security.
5. Your Privacy Rights
As a user of our website, you have the following rights regarding your personal
information:
1. Access:
o You can request a copy of the personal data we hold about you.
2. Correction:
o If your information is inaccurate or incomplete, you can request
corrections or updates.
3. Deletion:
o You can request the deletion of your personal information, subject to legal
obligations.
4. Opt-Out:
o You can opt out of receiving marketing communications by following the
instructions provided in our emails or contacting us.
To exercise these rights, please reach out to us using the contact information provided
below.
6. Cookies Policy
Cookies are small text files stored on your device to enhance website functionality and improve your user experience. We use cookies for the following purposes:
1. Essential Cookies:
o Necessary for the basic functionality of our website, such as logging in or
adding items to your cart.
2. Performance Cookies:
o Help us analyze how visitors use our website to improve functionality and
content.
3. Targeting Cookies:
o Used to deliver personalized advertisements based on your interests and
browsing behavior. You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
7. Children’s Privacy
Ajanta Tea does not knowingly collect personal information from children under the age of 18. If we become aware that we have collected such information, we will take
immediate steps to delete it. If you are a parent or guardian and believe your child has provided us with personal information, please contact us promptly.
8. Changes to This Privacy Policy
Ajanta Tea reserves the right to update or modify this Privacy Policy at any time. Any
changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically to stay informed about how we are protecting your
information.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: ajantatea1988@gmail.com
• Phone: +91 9333195155
• Address: OCS/3,3rd Administrative Building City Centre, Durgapur-713216 West Bengal